Last updated: 23 October 2026
Article 1 — Purpose
1.1. These terms of use (the "Terms of use") set the rules for using:
- the vostay.fr website (the "Website");
- the Vostay application, accessible from a browser or a phone (the "Application"). This includes the cleaning staff area and the guest welcome book.
Both are published by Lamine OULD SLIMANE, sole trader (EI), trading as "Vostay" ("Vostay"). See the Legal notice.
1.2. They apply to anyone who uses the Website or the Application (a "User"), in particular:
- Vostay's customer (the "Customer");
- the managers, cleaning staff and property owners to whom the Customer gives access;
- Website visitors.
1.3. The commercial relationship between Vostay and the Customer (prices, term, liability) is governed by the General terms of sale. In the event of conflict, the General terms of sale prevail for the Customer.
Article 2 — Acceptance
Using the Website means accepting these Terms of use. For the Application, the User accepts them when creating an account or logging in for the first time.
Article 3 — Access and account
3.1. The Customer creates its account, then invites its Users and gives each of them a role:
- account owner;
- manager, possibly limited to certain properties;
- cleaning staff.
Each role gives access to different features and data.
3.2. Each User has their own credentials. They undertake to:
- keep them strictly confidential and not share them;
- choose a strong password;
- immediately tell the Customer or Vostay of any loss, theft or suspicious use.
3.3. Any action taken with a User's credentials is presumed to have been taken by that User.
3.4. The Customer removes access for people who no longer work for it.
Article 4 — Permitted and prohibited uses
4.1. The Service is intended for managing short-term rentals, by private or professional hosts.
4.2. It is prohibited to:
- use the Service for unlawful or fraudulent purposes, or contrary to the booking platforms' terms;
- send guests, through the Service, messages that are misleading, discriminatory or abusive, or unsolicited messages unrelated to their stay;
- present Vostay's artificial intelligence as a human being to a guest who asks;
- upload unlawful content, viruses, or content that infringes third-party rights;
- attempt to access another customer's data or unauthorised parts of the Service;
- circumvent security measures;
- copy, decompile or massively extract the Service or its data (automated scraping);
- resell the Service or make it available to third parties without Vostay's written consent;
- disrupt the Service, for example by deliberately overloading it.
4.3. Cleaning photos. Staff photograph properties, not people. They avoid photographing guests' documents or personal belongings.
Article 5 — User content
5.1. Users remain responsible for the content they enter or upload: messages, instructions, welcome book, photos, documents, prices.
5.2. They warrant that they have the right to use this content, and that it is accurate and lawful.
5.3. Vostay does not check this content in advance. It may, however, remove any manifestly unlawful content reported to it.
Article 6 — Artificial intelligence
6.1. Some features use artificial intelligence:
- guest replies;
- Vostay Voice;
- Vostay Assistant;
- translations.
AI-generated content may contain errors. Users must check it before relying on it for an important decision.
6.2. Sensitive guest requests (refund, complaint, emergency) are always passed to a human. Vostay Assistant never takes an action without the User's approval.
6.3. The detailed rules, including informing guests and call transcription, are in Article 11 of the General terms of sale.
Article 7 — Welcome book
Guests access the welcome book through a personal link, unique to each booking. This link may contain sensitive information, such as access codes. The Customer:
- sends the link only to the guest concerned;
- checks the welcome book's content before sending it.
Article 8 — Availability
Vostay makes its best efforts to keep the Website and the Application available at all times. Access may be interrupted for:
- maintenance or updates;
- an incident;
- a third-party service (hosting provider, booking platforms, Beds24).
See Articles 9 and 10 of the General terms of sale.
Article 9 — Suspension of access
Vostay may suspend the access of a User who does not comply with these Terms of use. Where the breach endangers the security of the Service, the data or third parties, the suspension can be immediate. The Customer concerned is informed.
Article 10 — Intellectual property
The Website, the Application, the Vostay trademark and all their elements belong to Vostay or its partners. Users have a mere right of use, within the limits set by the General terms of sale. Any unauthorised reproduction is prohibited.
Article 11 — Links to other websites
The Website may contain links to third-party websites, such as Airbnb or Booking.com. Vostay is not responsible for their content or practices.
Article 12 — Personal data and cookies
See the Privacy policy and the Cookie policy.
Article 13 — Liability
13.1. Vostay is not liable for damage resulting from:
- use of the Website or the Application that does not comply with these Terms of use;
- disclosure of credentials by a User;
- content published by Users.
13.2. For the Customer, Vostay's liability is governed by Article 16 of the General terms of sale.
Article 14 — Changes to these Terms of use
Vostay may change these Terms of use, and informs Users in the Application or by email. New Terms of use apply as soon as they are published. The Customer, however, benefits from the 30-day notice set out in the General terms of sale.
Article 15 — Governing law
These Terms of use are governed by French law. The French version prevails over any translation.
For any question: contact@vostay.fr.