General terms of sale

Last updated: 4 November 2026

Article 1 — Who we are and who these terms apply to

1.1. These general terms of sale (the "Terms") govern the sale of subscriptions to the Vostay software. The software is published by Lamine OULD SLIMANE, sole trader (entrepreneur individuel, EI), trading as "Vostay", whose business address is 10 rue de la Paix, 75002 Paris, France (registered domiciliation address), registered with the French National Business Register (RNE) under SIREN No. 890 355 324, VAT not applicable (Article 293 B of the French Tax Code) ("Vostay").

Contact: contact@vostay.fr — +33 7 82 48 97 20.

1.2. Who the service is for. The service is for anyone who rents out one or more properties on a short-term basis, or manages properties on behalf of others (the "Customer"). The Customer may be:

• a professional: a business, or an individual acting for the purposes of their trade (e.g. a property management company, or a host with a SIRET number);
• a consumer: an individual not acting for professional purposes.

These Terms apply to both. Article 22 sets out specific rules for consumers. These rules prevail over the other articles in the event of conflict. At sign-up, the Customer states whether it is acting as a professional and, if so, provides its SIREN number.

1.3. The following documents together form the "Contract":

• these Terms;
• the Terms of use;
• the Data processing agreement (DPA);
• where applicable, a signed order form or quote.

In the event of conflict, the order of precedence is: 1. the signed order form or quote; 2. the DPA, for personal data matters; 3. these Terms; 4. the Terms of use.

1.4. A professional Customer's own purchasing terms do not apply unless Vostay agrees in writing.

Article 2 — Definitions

• Service: the Vostay software, accessible online (SaaS), and the features included in the chosen Plan.
• Plan: the subscribed offer (Host, Property Manager or All-in), described in Article 5.
• Property: one rental unit managed in Vostay (apartment, house, studio, separately rented room). A Property published on several platforms or under several listings counts as one Property, provided it is linked as such in Vostay.
• Platforms: the booking sites (Airbnb, Booking.com, Vrbo), and the Beds24 channel manager that Vostay uses to connect to them.
• User: anyone to whom the Customer gives access to the Service, including the Customer itself, its managers, its cleaning staff and its property owners.
• Guest: anyone who books, or is considering booking, a Customer's Property.
• AI: the Service's artificial intelligence features:
• replies to Guests by message;
• Vostay Voice (answering calls, transcription and summary);
• Vostay Assistant;
• translations.
• Customer Data: all data that the Customer or its Users enter into the Service, or that is imported into it from the Platforms on the Customer's behalf.

Article 3 — Subscription

3.1. The Customer creates an account online on vostay.fr or through Vostay. It provides accurate, up-to-date information: identity or company name, billing address and, for professionals, SIREN number (or equivalent).

3.2. The paid Contract is formed when the Customer accepts these Terms, by email or by a signed order form, and chooses a Plan. Where there is a free trial, this happens at the end of the trial.

Article 4 — 30-day free trial

4.1. The Customer can try the All-in Plan free of charge for 30 days, with no commitment and no payment method required. The trial includes assisted onboarding by Vostay.

4.2. At the end of the trial, the Customer chooses a Plan to continue. Otherwise:

• access to the Service is suspended;
• automatic replies to Guests stop;
• Customer Data is kept for 30 days, then deleted.

4.3. Only one free trial is granted per Customer.

Article 5 — Plans and prices

5.1. Price per Property per month:

The detailed content of each Plan is described on the vostay.fr pricing page on the subscription date.

5.2. Tiered volume discount. The discount applies to each Property according to its tier, like a sliding scale:

Example: 25 Properties on the Property Manager Plan.

• First 9 Properties: 9 × €24.99 = €224.91.
• 10th to 19th: 10 × €22.49 = €224.91.
• 20th to 25th: 6 × €19.99 = €119.95.
• Total: €569.77 per month.

From 50 Properties, the Customer may also request a custom quote. The price of the accepted quote then replaces the scale above, if it is more favourable to the Customer.

5.3. Monthly or annual. All Plans are available:

• monthly, with no minimum term;
• annually, paid upfront in a single payment. The annual All-in Plan includes 2 months free: 12 months billed at the price of 10. Other annual Plans are billed 12 months at the monthly price.

On an annual subscription:

• a Property added during the year is billed pro rata for the remaining days until renewal;
• a Property removed is not refunded. It stops being billed at the next renewal.

5.4. What is not charged:

• no setup fees;
• no commission on bookings;
• the Beds24 channel manager subscription is included in the Vostay price.

5.5. What remains at the Customer's expense:

• the Platforms' commissions and fees (Airbnb, Booking.com, Vrbo);
• Guest payment fees;
• more generally, any third-party service the Customer subscribes to directly.

5.6. Vostay Voice: fair use. Calls handled by Vostay Voice are included in the All-in Plan, subject to fair use of 60 minutes per Property per month on average. The average is calculated across all of the Customer's Properties.

Example: 10 Properties = 600 minutes included per month, shared freely between Properties.

If usage exceeds this threshold, Vostay first informs the Customer. Further minutes are then billed at €0.25 per minute, on the next invoice. The Customer can limit or turn off Vostay Voice at any time.

5.7. Prices guaranteed for 12 months. The Customer's price is guaranteed for 12 months from its paid subscription. After that, Vostay may change it:

• the increase is notified in writing (email or application) at least 30 days before it takes effect;
• the Customer may terminate free of charge before that date, as set out in Article 8;
• on an annual subscription, the increase applies only at renewal.

5.8. VAT. Vostay currently benefits from the VAT franchise for small businesses: VAT not applicable, Article 293 B of the French Tax Code. The prices shown are therefore the prices paid, for all Customers.

If Vostay becomes liable for VAT (for example by exceeding the franchise threshold):

• for a professional Customer, the prices shown become prices excluding VAT, and VAT at the applicable rate is added from the date Vostay becomes liable;
• for a consumer Customer, Vostay informs them of the new price including VAT at least 30 days in advance. They may terminate free of charge before it applies (Article 22.6).

Article 6 — Invoicing and payment

6.1. Number of Properties billed.

• The subscription is billed on the number of Properties active in Vostay on the billing date.
• On a monthly subscription, a Property added during the month is billed pro rata for the remaining days. A removed Property stops being billed from the following month.

6.2. Payment. The subscription is payable in advance, at the start of each period (month or year), by bank transfer or payment link, on an invoice sent by email.

6.3. Invoices. Invoices are electronic and sent by email. While Vostay benefits from the VAT franchise, they bear the statement "TVA non applicable, art. 293 B du CGI".

6.4. Late payment by a professional Customer. In the event of late payment, the following become due without prior reminder:

• late payment interest at the European Central Bank's most recent refinancing rate plus 10 percentage points;
• a fixed €40 recovery fee (Articles L. 441-10 and D. 441-5 of the French Commercial Code).

6.5. Suspension for non-payment. If a payment fails, Vostay informs the Customer. If the payment is not made within 15 days of that notice, Vostay may suspend access to the Service until payment.

During the suspension:

• Customer Data is kept;
• automatic replies to Guests stop.

The Customer is expressly warned of this.

Article 7 — Description of the Service and limits

7.1. Depending on the Plan, the Service includes:

• a unified Airbnb / Booking.com / Vrbo inbox, with AI replies to Guests;
• Vostay Voice, an AI that answers Guests' calls, transcribes them and summarises them;
• a calendar and channel manager (prices and availability);
• cleaning management: staff app, photos, checklists, staff pay calculation;
• per-Property accounting and owner statements;
• a welcome book for each booking;
• Vostay Assistant, an AI that answers the Customer's questions and takes actions in the tool after the Customer approves them.

7.2. Vostay never creates or cancels a booking on the Customer's behalf. Accepting, changing and cancelling a booking remain the Customer's decisions and actions.

7.3. The Service is a tool.

• Vostay is not a property management company, nor the Customer's agent towards Guests or Platforms.
• The staff pay calculation is a calculation aid only. Vostay is not the staff's employer or a payroll provider, and makes no social security or tax filings.
• The accounting module does not replace a chartered accountant and does not constitute tax or accounting advice.

7.4. Vostay develops the Service and may add, change or remove features. If a change removes an essential feature of the Customer's Plan, the Customer is informed at least 30 days in advance and may terminate free of charge.

Article 8 — Term and termination

8.1. The Contract is entered into for the chosen period (one month or one year). It renews automatically for the same period.

8.2. Termination by the Customer. The Customer may terminate at any time, from the application or by email to contact@vostay.fr. Termination takes effect at the end of the current period. That period remains payable and is not refunded, subject to Article 22 for consumers.

8.3. Termination by Vostay. Vostay may terminate:

• at any time, with 3 months' notice;
• automatically, in the event of a serious breach by the Customer (persistent non-payment, unlawful use or use contrary to the Terms of use). Termination takes effect 15 days after a formal notice that remains unheeded.

Where the breach endangers the security of the Service or of third parties, no notice period applies, and access may be suspended immediately.

8.4. End of the Contract and data recovery.

• The Customer can request an export of its Data by email to contact@vostay.fr, before the Contract ends or within 30 days afterwards. Vostay sends it a file in a common, reusable format (spreadsheet or CSV) within 15 days.
• After the Contract ends, Customer Data remains available read-only for 30 days. It is then deleted.
• Backups are erased as they rotate, within 30 days at most.
• The exception is data that Vostay must keep by law, such as invoices.

Article 9 — Vostay's commitments: availability, maintenance, support

9.1. Best-efforts obligation. Vostay uses all reasonable means to keep the Service available 24/7 and working as described. Vostay is bound by an obligation of means (best efforts), not an obligation of result. It makes no commitment to a numerical availability rate.

9.2. Maintenance. The Service may be interrupted for maintenance. Vostay endeavours to:

• schedule maintenance at off-peak times;
• notify the Customer 48 hours in advance, except in emergencies (security fix, incident).

9.3. Support.

• All Plans: by email to contact@vostay.fr, Monday to Friday, 9 am to 6 pm (Paris time, excluding public holidays). Reply within 1 business day.
• All-in Plan: in addition, a direct line to the founder by WhatsApp or phone, during the same hours.

9.4. Backups. Data is backed up every night, encrypted, with a European hosting provider separate from the main host.

Article 10 — Dependence on the Platforms

10.1. The Service connects to Airbnb, Booking.com and Vrbo through Beds24. These Platforms are third-party services that Vostay does not control.

10.2. Vostay is not liable for:

• interruptions, delays, errors or changes in the operation of the Platforms and Beds24;
• the resulting sync delays. For example, a price changed in Vostay may appear on a Platform after a delay set by that Platform;
• the Platforms' decisions: listing suspensions, penalties, changes to their terms or APIs.

10.3. If a Platform or Beds24 permanently stops allowing the connection, Vostay informs the Customer and looks for a solution. Failing that, either party may terminate the affected part of the Service free of charge.

10.4. The Customer alone remains bound to comply with the terms of use of the Platforms on which it lists its Properties.

10.5. Connecting Airbnb accounts: account holder only. On Airbnb, only the holder of the account that publishes the listing can connect it to Beds24, and therefore to Vostay. A co-host cannot make this connection on the holder's behalf. Where the Customer is a co-host, or manages Properties listed on an owner's account, it is the Customer's responsibility to have each account holder make this connection. Vostay is not liable for a Property that cannot be connected for this reason. Such a Property is not active in Vostay and is therefore not billed (Article 6.1).

Article 11 — Artificial intelligence

11.1. How it works. Vostay's AI drafts and sends replies to Guests and answers their calls. It relies on the instructions, information and rules provided by the Customer: welcome book, procedures, autonomy settings. The Customer chooses which topics the AI may handle on its own.

11.2. The AI can make mistakes. Despite Vostay's controls, an AI-generated reply may be inaccurate, incomplete or inappropriate. The Customer:

• remains responsible for the instructions and information it provides (prices, access codes, house rules, times) and must keep them up to date;
• remains responsible for its relationship with its Guests;
• can at any time turn off automatic sending, take over a conversation manually, or limit the AI's autonomy.

11.3. Sensitive matters. Requests about a refund, a complaint or an emergency are never handled by the AI alone. They are always passed to a human: the Customer or the person it designates. The Customer undertakes to organise the handling of these alerts.

11.4. Transparency towards Guests (EU AI Act, Article 50). Guests must know that they may be interacting with an AI.

Vostay:

• automatically adds a short notice to the first AI-drafted reply in each conversation. It says that the reply comes from an automated assistant and that a person is still available. Scheduled messages (booking confirmation, check-in instructions) are not drafted by the AI and carry no such notice;
• programs the AI to answer honestly that it is an automated assistant when a Guest asks;
• has an announcement made at the start of every call handled by Vostay Voice, telling the caller that they are speaking with an automated assistant.

The Customer undertakes to:

• not remove or alter these notices in a way that misleads Guests;
• never present the AI as a human being.

11.5. Calls handled by Vostay Voice. Calls are processed in real time by the AI, then transcribed and summarised so that the Customer can handle the Guest's request. The call is also recorded (audio) so the Customer can listen to it again in Vostay; Vostay keeps the recording, and the telephony provider's copy is deleted as soon as it is received.

A message at the start of the call informs the caller that they are speaking with a virtual assistant and that the call is recorded (transcribed).

The caller can ask to speak to a person: the assistant passes their request to the Customer, who calls back. The following are transferred to the number the Customer designates in the Phone settings: dangers (fire, gas, injury, intrusion), blocking problems the caller confirms are urgent (leak, unable to get in, no electricity, heating or hot water) and calls from Airbnb. During the transfer the caller waits with music; the assistant first calls the Customer, briefs them (guest's first name, stay, property, problem) and only connects them if they accept by pressing a key, so no call ever lands on a voicemail. The Customer makes sure this number can be reached. If the Customer does not take the call, the caller is told they will be called back, and the request is passed to the Customer. Access codes and wifi given by phone are also sent in writing in the booking's messages.

To identify a caller, Vostay may send a code or a confirmation link to the conversation on their booking Platform.

The audio recording, the full transcript and the caller's number are kept for 6 months after the call, then deleted automatically; the summary and the requests stay with the conversation history. The Customer can delete a call at any time. The Customer is notified of requests in the app.

The Customer may forward the phone numbers of their Platform accounts to Vostay Voice (call forwarding with their phone operator). They make sure these numbers are used for their rental business; any forwarding charges billed by their operator remain theirs.

11.6. Vostay Assistant. Vostay Assistant can prepare actions in the tool at the Customer's request, for example changing a price or blocking a date. It never carries out an action without the Customer's explicit approval (confirmation button). The Customer checks the proposed action before approving it.

11.7. Use of data by the AI. Vostay does not use Customer Data to train AI models, neither its own nor its providers'. Customer Data is used only to provide the Service to that Customer. Quality tests specific to the Customer's account are part of the Service, for example replaying past messages to measure reply quality.

Article 12 — Customer's commitments

The Customer undertakes to:

• use the Service in accordance with the Contract, the Terms of use and the law, in particular the rules on furnished tourist rentals (registration, tourist tax, rental caps, etc.);
• keep its Users' credentials confidential, and promptly remove access for people who no longer work for it;
• check the accuracy of the information it enters, in particular the prices, availability, fees and access codes sent to the Platforms and to Guests;
• inform its staff and property owners of the data processing carried out with Vostay;
• not import unlawful content, or unnecessary sensitive data (health, opinions, identity documents) beyond what the law requires of it.

Article 13 — Personal data

13.1. For its own customers and prospects, Vostay is the controller (see the Privacy policy).

13.2. For data about the Customer's Guests and teams, Vostay acts as the Customer's processor. The Data processing agreement (DPA) applies. It forms an integral part of the Contract and is accepted together with these Terms.

Article 14 — Intellectual property

14.1. Vostay remains the sole owner of all rights in the Service: software, interfaces, trademark, documentation, text templates and improvements. The Customer receives a non-exclusive, non-transferable right to use the Service, for its own needs, for the term of the Contract.

14.2. The Customer may not copy, decompile, resell or make the Service available to third parties, or use it to develop a competing product.

14.3. Customer Data belongs to the Customer.

• The Customer authorises Vostay to use it only to provide the Service, for the term of the Contract.
• Vostay may produce aggregate, anonymous statistics that identify neither the Customer nor any person, for example a total number of messages handled.

14.4. The Customer may share ideas or suggestions. Vostay may use them freely, without compensation.

Article 15 — Confidentiality

Each party keeps confidential the other party's non-public information obtained under the Contract. This obligation lasts for the term of the Contract and for 3 years after it ends. It does not apply to information that is public, already known, or whose disclosure is required by law or by an authority.

Article 16 — Liability

16.1. Each party is liable for the direct damage it causes to the other through a proven breach of its obligations.

16.2. Towards a professional Customer only, Vostay is not liable for:

• indirect damage, in particular loss of revenue, bookings, customers or reputation, bad reviews, and Platform penalties or sanctions;
• damage resulting from:
• incorrect or outdated information provided by the Customer (prices, codes, rules);
• use of the Service that does not comply with the Contract;
• the Platforms, Beds24 or any other third-party service (Article 10);
• a decision made by the Customer or its Users on the basis of information produced by the Service (AI reply, call summary, accounting or pay calculation).

16.3. Cap (professional Customer). If Vostay is held liable, compensation for all causes combined is limited to the amount paid by the Customer under the Contract in the 12 months preceding the event giving rise to liability.

16.4. These limits do not apply in cases of gross negligence or wilful misconduct, personal injury, or where the law prohibits limiting liability. They do not apply to consumers (Article 22).

16.5. A professional Customer must bring any liability claim against Vostay within one year of the event giving rise to it.

Article 17 — Warranties

17.1. Vostay warrants that the Service works substantially as described. If a blocking defect is reported, Vostay endeavours to fix it within a reasonable time.

17.2. Vostay does not warrant that:

• the Service will be free of all errors or interruptions;
• the AI's replies will always be accurate;
• the Service will suit a particular need of the Customer that is not described in the Contract.

For consumers, this is without prejudice to the statutory conformity guarantee (Article 22).

17.3. Vostay indemnifies the Customer against any third-party claim that the Service, used in accordance with the Contract, infringes its intellectual property rights. This is conditional on the Customer informing Vostay promptly and letting it conduct the defence.

Article 18 — Force majeure

Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code. Examples include a general internet or hosting outage, a large-scale cyberattack despite security measures, or a decision by an authority. If the impediment lasts more than 30 days, either party may terminate the Contract without compensation.

Article 19 — References

Vostay may cite a professional Customer's name and logo as a commercial reference (website, presentations, advertising). The Customer may object at any time by email to contact@vostay.fr. A consumer Customer's name is never cited without their consent.

Article 20 — Changes to these Terms

Vostay may change these Terms. New Terms are notified to the Customer at least 30 days before they take effect. If the Customer refuses them, it may terminate free of charge before that date. Price increases follow Article 5.7.

Article 21 — General provisions

21.1. Language. These Terms are written in French. If translated, the French version prevails.

21.2. Severability. If a clause is held void, the other clauses remain applicable.

21.3. Assignment. Vostay may transfer the Contract to a company that takes over all or part of its business, after informing the Customer.

21.4. Governing law and disputes.

• The Contract is governed by French law.
• In the event of a dispute, the parties first seek an amicable solution for 30 days.
• Failing that, a dispute with a professional Customer is brought before the Economic Activities Court of Paris (Tribunal des activités économiques de Paris).
• For consumers, see Article 22.

Article 22 — Specific rules for consumer Customers

This article applies only to consumer Customers. It prevails over the other articles in the event of conflict.

22.1. Right of withdrawal.

• The consumer has 14 days from the conclusion of the paid Contract to withdraw, without giving reasons (Article L. 221-18 of the French Consumer Code).
• To do so, the consumer sends a clear statement to contact@vostay.fr, and may use the form in the annex.
• Vostay refunds the amounts paid within 14 days of receiving the withdrawal, using the same payment method.
• If the consumer expressly asked for the Service to continue during the withdrawal period, they pay pro rata for the Service provided up to the withdrawal (Article L. 221-25).
• The 30-day free trial is not charged and is not affected.

22.2. Prices. Prices shown to consumers are final prices, including all taxes (VAT currently not applicable, Article 293 B of the French Tax Code).

22.3. Online termination. The consumer can terminate in a few clicks from the application, using the "Cancel my subscription" function (Article L. 215-1-1 of the French Consumer Code).

22.4. Annual renewal. Vostay informs the consumer in writing, no earlier than 3 months and no later than 1 month before the end of their annual subscription, that they may choose not to renew it (Article L. 215-1 of the French Consumer Code).

22.5. Liability and warranties. The limitations and exclusions of liability in Articles 16.2, 16.3 and 16.5 do not apply to consumers. The consumer benefits from the statutory conformity guarantee for digital content and services (Articles L. 224-25-12 et seq. of the French Consumer Code).

22.6. Changes to the Contract. A change to these Terms or to the price applies to a consumer only after they have been informed at least 30 days in advance. They may terminate free of charge before it takes effect.

22.7. Mediation. If a dispute is not resolved with customer service, the consumer may use a consumer mediator free of charge. Vostay is in the process of joining an approved mediator: its details will be shown here and given to the consumer before any paid subscription. In the meantime, any complaint can be sent to contact@vostay.fr.

22.8. Court. The consumer may bring a claim before the court of the place where they lived when the Contract was concluded, or any other court with jurisdiction under the law.

Annex — Model withdrawal form

To Lamine OULD SLIMANE EI (Vostay), 10 rue de la Paix, 75002 Paris, France, contact@vostay.fr:

I hereby give notice that I withdraw from my contract for the provision of the following service: - Vostay subscription, Plan: … - Subscribed on: … - Consumer's name: … - Consumer's address: … - Date: … - Signature (only if this form is sent on paper): …