Cleaning management for short-term rentals, from checkout to guest-ready

A cleaning created at every checkout

For every confirmed booking, Vostay creates the cleaning on the checkout date. If the booking is cancelled, a cleaning that hasn't started disappears; if the dates change, it follows the new checkout date. You can also add a one-off cleaning by hand.

The Cleaning page shows what there is to do today, this week or on the dates you pick:

• each cleaning's window, between the guest leaving and the next check-in;
• same-day turnovers, and a Tight flag when there are less than 2 hours;
• each cleaning's status: to do, in progress, needs approval, ready;
• the month's cleaning schedule, in the cleaning calendar.

Who does which cleaning

If exactly one cleaner manager covers the flat, every cleaning goes to them and they hand jobs out to their team. With no cleaner manager, the cleaning goes to the flat's only cleaner. If two or more people could do it, Vostay leaves it unassigned and you choose.

Vostay doesn't check your cleaners' availability: it only assigns when the choice is obvious, and never changes a cleaning someone has already assigned.

The cleaner app

Your cleaners have their own space, built for the phone. They never see guest messages, bookings or your accounts. On their home screen:

• today's cleanings, with the guest's checkout time and the next check-in;
• the door code, your cleaning notes and the address to open in Maps;
• what they are owed.

A cleaning always runs the same way:

1. At least one before photo, to show how the flat was found.
2. The checklist, ticked as they go: one default list, or a list of the flat's own.
3. At least one after photo, up to 10 of each.
4. A rating of how the guests left the flat, from “Very dirty” to “Spotless”.

The cleaner can also report an issue with a photo (a broken lamp, a leak), log an expense with a photo of the receipt and ask for supplies. Everything reaches you in Needs you.

Approve the cleaning and tell the guest

When the cleaner finishes, the cleaning moves to Needs approval. You look at the checklist, the photos and the rating, then click Mark guest-ready.

With a scheduled message triggered “when a cleaning is finished” or “when a cleaning is approved”, the guest is told straight away that the flat is ready. That message is your own text, with no AI. Later, the cleanliness score the next guest leaves in their review shows next to the cleaning.

Paying your cleaners

Each finished cleaning adds its price (the flat's cleaning price, or one set for that cleaning) to what the cleaner is owed. An expense you approve is added too. You pay the cleaner your usual way, then record the payment: bank transfer, cash, Revolut, PayPal. Vostay doesn't move money; it keeps the count, so you and the cleaner see the same balance.

• A payment settles the oldest cleanings first, and partial payments are fine.
• The cleaner confirms their total or appeals it, with a note.
• A payout schedule (weekly, every 2 weeks or monthly) shows them the next pay date.
• Payment history exports to CSV, and cleaning costs feed your accounting.

Roles for the whole team

Cleaner, cleaner manager, team cleaner, maintenance: each person sees only their own cleanings, in the flats you gave them. A cleaner manager hands cleanings out to their own team.

The cleaning app is included in all three plans. The Hôte plan includes 1 user plus your cleaners; Conciergerie and Intégral, unlimited users with roles. See pricing, the channel manager the bookings come from, and the Airbnb conciergerie software page.