An AI phone assistant that picks up at any hour
A guest calls at midnight about parking, the Wi-Fi or the check-in time. Vostay Voice picks up, 24/7, in the caller's language, while you are driving, in a meeting or on holiday.
It answers from what you already wrote for the listing: your SOP, your welcome book and your autonomy settings. It is the same base as AI messaging, so you never fill anything in twice.
What it handles on the phone
Guests tend to call about the same things. When the answer is in your information, it gives it:
- check-in and checkout times;
- the way there, access to the building and the nearest parking;
- the Wi-Fi and the flat's amenities;
- luggage, before check-in or after checkout.
What it doesn't know, it doesn't make up.
An example. “Hi, I'm arriving tomorrow. Is there parking near the flat?” If your information mentions a public car park two minutes away, it says so. “And can I get a refund for the last night?” That it doesn't decide: a refund request always goes to a person, and you call the guest back.
When it hands over to you
What it knows, it handles. The rest, it doesn't decide:
- A human decision (a money request, a complaint, any doubt): it leaves it to you, and you call the guest back.
- An emergency, or a call from Airbnb: the call is transferred to the number you choose in the Phone settings. If the transfer doesn't go through, the caller is told you will call back, and their request is passed to you.
- The guest wants to talk to someone: the assistant passes their request to you, with the call summary, and you call them back.
You choose that transfer number and make sure it can be reached. You can also forward the phone numbers of your Airbnb accounts to Vostay Voice, through call forwarding with your phone operator.
What the caller hears
At the start of every call, a message tells the caller that they are speaking with an automated assistant and that the call is transcribed. They can ask to speak to a person at any time. Nothing is hidden from the guest.
After the call: transcript and summary
The call is handled in real time, then transcribed and summarised. The transcript and summary land in the guest's conversation, next to their messages. When you call back, you already know what they asked and what they were told.
No audio recording is kept. Transcripts are kept for 6 months.
Messages and calls in the same tool
In Vostay, the phone is part of the same tool as messaging, the calendar and the cleaning. The call, the messages and the guest's booking are in one place, and the assistant answers from the same information as the AI messaging.
Price: included in the Intégral plan
Vostay Voice is part of the Intégral plan, at €29.99 per property per month. Calls are included up to 60 minutes per property per month on average, counted across all your properties: with 5 properties, 300 minutes a month in total. If you go over, Vostay tells you first; the extra minutes are then billed at €0.25 per minute on the next invoice. You can limit or switch off Vostay Voice at any time.
The 30-day free trial runs on the Intégral plan, with no card required, so you can try the phone assistant on calls from your real guests. Compare the plans on the pricing page, or see how the phone fits with everything else on the Airbnb conciergerie software page.