All your Airbnb, Booking.com and Vrbo accounts in one inbox
Conversations from all your accounts land in one list, even if you host on several Airbnb accounts. Messages go through Beds24, and new ones appear without reloading the page.
- Unread and Needs reply separate what you haven't opened from what still waits for an answer.
- Filters by booking status, by listing and by account.
- Guest messages translated into your language, for you alone: the guest always gets exactly what was sent.
- Photos and videos, and quick replies already filled in with the booking's details.
How the AI answers guests automatically
The AI answers from the information you wrote for each listing: check-in and checkout times, access, Wi-Fi, luggage, parking, amenities, house rules. Only text you typed or approved counts. If the answer isn't there, it doesn't make one up: the conversation goes to Needs you, with the reason.
You also set:
- the voice, one per host account, for example “Warm and brief. I sign off with my first name.”;
- your rules, what it must always or never do, used word for word;
- the language: the guest's, or always yours.
Each draft appears above the reply box, with the subject of the message and the part of your information it used. You send it, edit it or discard it. Teach turns your note into a rule for every future draft, for example “Never send the keybox location before check-in day”.
What it sends on its own, and what always comes to you
At first, the AI drafts and you send. It only sends on its own what you allowed: thank-yous and acknowledgements, and questions your listing information answers.
Each subject also has to earn it. A subject (check-in, Wi-Fi, parking…) moves to auto-send after 5 reviewed drafts with at least 70% validated (sent unchanged, or your own reply said the same thing) over the last 60 days, and once the safety tests have passed. If you start editing its drafts again, it drops back to review by itself.
Never sent on their own:
- money, cancellations and complaints, damage and safety;
- the subjects you ticked under Always check with me about…;
- an answer found online, a draft more than 6 hours old, or a third automatic reply in a row.
A short wait before sending (60 seconds by default) leaves you time to answer yourself. If you do, the AI stands down, and it stays out of that conversation until the guest writes again.
For common requests (early check-in, late checkout, luggage, an extra guest, a pet), you choose: ask me, say no, yes with conditions, or always yes. Vostay checks the conditions against the calendar and the cleaning.
Scheduled messages stay yours
Booking confirmations and check-in instructions are never written by the AI. They are scheduled messages: your text, sent at a set moment (on booking, the day before arrival, when the cleaning is done…), with the guest's first name, the door code or the digital welcome book link filled in for you. Each message goes once per confirmed booking.
Try it on your real messages, with nothing sent
Run it now drafts replies for the conversations that are waiting, without sending anything. The dashboard can also test the AI on 25, 50 or 100 messages you already answered, and show you, subject by subject, where it differed from you.
The same dashboard follows each subject: learning (for example 3 of 5 reviewed), ready, or sending on its own. You see everything it sent, and where you had to rewrite it.
AI messaging is included in all three plans, from €19.99 per property per month: see pricing. The AI phone assistant answers calls too, and the Airbnb conciergerie software page shows the whole product.