A digital welcome book built from your SOP
You don't start from a blank page. Create from my SOP fills the book with a checkout list, a first draft of the check-in steps, France's emergency numbers, Uber Eats and Deliveroo, a welcome note and a review request. You adjust, preview and publish.
Each fact has one owner:
- the address, check-in and checkout times, Wi-Fi and codes come from the listing's SOP and are shown locked;
- the house rules are rewritten for guests by AI, then checked: every code, time and number must match your SOP;
- your places nearby and the checkout list are written in the book and feed your SOP. So the AI messaging recommends exactly what the guest sees.
If you change your house rules, guests read your SOP text as it is until the new guest version passes the check. They never read an outdated version.
What's in the welcome book
- A cover with your photo, a title and a signed welcome note.
- “Getting here”: routes, with a map of the address.
- The check-in steps, where a code's name (the key box, for example) is replaced by the code itself.
- The house rules.
- Your places nearby: restaurants, bars, coffee, things to do, shopping, with minutes on foot, why you recommend them and your favourites.
- Food delivery apps and emergency numbers, the first one shown large with a call button.
- The checkout list, which guests tick off on their phone.
- Your contact details, with WhatsApp if you like, and a review request.
Optional sections can be hidden with a switch. There is one book per listing, and your photos can be JPG, PNG or WebP, up to 12 MB.
The right code at the right time
The book has two kinds of link.
The general link can be shared anywhere, in your listing or on a QR code in the flat. It never shows the Wi-Fi password, the codes or the check-in steps.
The personal link goes out in a scheduled message. Each guest gets their own: the Wi-Fi password appears once the booking is confirmed, then the codes, the check-in steps and the video on their arrival day. If a link was shared by mistake, Make new links stops every link already sent.
The check-in video
Film the way to the door once on your phone and upload it (MP4 or MOV, up to 10 minutes). Vostay makes a lighter 720p copy and gives you a link.
Guests watch it in their browser, with no app and no login. They also find it in the welcome book on their arrival day, alongside the check-in steps. Replacing the video keeps the same link; the guest finds the flat without having to call you.
If an upload stops halfway, choose the same file again and it carries on where it stopped. The original file isn't kept, only the 720p copy and a preview picture.
In the guest's language
The book's labels follow the language of the guest's phone (English, French, Spanish, Portuguese or Italian), and the guest can switch with a button. Your own text is shown as you wrote it: it isn't translated automatically.
Fewer questions, fewer calls
A guest who gets the code at the right time, the Wi-Fi, the way in on video and your places to hand has fewer questions. And when they do ask, the AI messaging answers from the same SOP that fills the book.
The welcome book is included in all three plans: see pricing. It is one part of the product shown on the Airbnb conciergerie software page.